This brochure has been designed to provide patients with relevant and up-to-date information about this practice. For more information please see the Receptionist or Practice Manager.

Family care

The doctors in this centre are recognised as specialist family practitioners and are committed to providing comprehensive medical care to the community.

Patients who require communication services

A telephone interpreter service and other communication support systems such as AUSLAN are available for patients or doctors . Please inform our Reception team.

Referrals & engaging with other service

The team of experienced healthcare practitioners and staff at Primary Medical Centre Craigieburn are committed to providing high standard and comprehensive medical care to the community. The Doctors regularly engage with local health services and specialists to optimise your care.

Accident Care

This centre has a well-equipped treatment room that enables doctors to cater for minor accidents and emergencies such as wound closure, treatment of fractures, work related injuries, etc.

After Hours Service

Our Practice offers the following After Hours Service.

For after hours services please phone 07 3049 9000.

FOR ALL EMERGENCIES PHONE 000

Billing

This centre bulk-bills patients with a valid Medicare card. Some doctors may charge for long consultations, house calls and non- Medicare service items. Patients without a Medicare card will be subject to the following fees:

Monday – Friday        :  $80.00
After Hours                :  $90.00
Saturdays – Sundays  :  $90.00
Public Holidays         :  $90.00

Patient Information

Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available at reception. Our practice is registered to participate in, and supports, the digital My Health Record system, please enquire with our receptionists for further details or visit https://www.primaryhealthcare.com.au/privacy/.

Primary Dental

Primary Dental is located within this centre. The Dentists specialise in family and cosmetic dentistry and offer routine and preventative dental treatments, as well as a range of cosmetic dental solutions. You are able to make an appointment via our in Centre Receptionists, call the centre direct 07 3049 9032 or visit www.primarydental.com.au to make an online appointment.

Home Visits

Doctors in our centre are available for house calls and external visits to regular patients under certain circumstances. Please see the receptionist or call the Centre to request a home visit.

Telephone Access

Unless it is an emergency, we do not disturb Doctors during consultations with telephone calls. A message can be taken by reception staff and sent to the Doctor electronically for their response.

Recalls/Reminders

The Doctors in this Centre routinely send recalls and reminders to patients by SMS/letter (as appropriate) for follow up consultation and the review of test results.  If you do not wish to receive these reminders, please advise your Doctor or reception team.

From time to time you may also be provided with information about improving your health and offering you access to preventative health services that are appropriate to your care. If you do not wish to receive these reminders, please advise your Doctor or reception team.

Test Results, Scripts, Referrals & Other Paperwork

For information security reasons test results are not given out over the telephone. This means that all patients are required to return to the centre to discuss their results during a consultation with a Doctor. You also need to attend the Centre to obtain any referrals, repeat scripts etc. as part of a consultation with a Doctor. Our Receptionists do not have access to your clinical information and are unable to take requests for any of these items.

National Healthcare Schemes

This Centre and Doctors who practise from here are involved with the following National Healthcare Schemes:

• E-Health
• National Bowel Cancer Screening Program
• Australian Immunisation Register

Please speak to your GP for further information.

Patient Feedback

We welcome feedback from patients to help us improve the services at our Centre. We take your concerns, suggestions and complaints seriously. Please speak to the Practice Manager or your doctor to discuss your concerns. If you prefer to fill in our feedback form above please do so.

We believe that problems are best dealt with within the Medical Centre. However, if you feel the need to discuss a matter outside of the Medical Centre, you may contact the Health Care Complaints Commission on 131 646 or visit https://www.oho.qld.gov.au/.

Management of patient health information

Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available at reception. Our practice is registered to participate in, and supports, the digital My Health Record system, please enquire with our receptionists for further details or visit: https://www.healiusmedical.com.au/medical-centres-privacy-policy/.

Transfer of medical record

In the event of your relocation to another practice to obtain medical services a fee may be charged to transfer your medical record.

This record may be requested by your new medical practice and will only be transferred with your authorisation.

Patients who require communication services

Telephone interpreter service and other communication support systems such as AUSLAN are available for patients or doctors. Please inform our Reception team. If you do not understand this information, or require a translation please speak to reception or contact: PatientFeedbackMC@healius.com.au

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