Telehealth Appointments


What is Telehealth?

Telehealth allows you to easily connect with a GP or other Healthcare Professional over the telephone or video-conference for a consultation. You can now access and book a Telehealth consult from wherever you are.

Who can access Telehealth?

Telehealth appointments are now available for patients with a valid Medicare or DVA card. All Telehealth appointments are Bulk Billed.

How do I book a Telehealth appointment?

To book an appointment you can either:
  • Download the HaloGP app downloadApp_iOS_appStoreBadge@2x (2)(2).pngdownloadApp_android_googlePlay_badge2.png
  • Visit our online booking, select your GP and select “Telehealth”
  • Call the centre
At the time of your appointment, your doctor will call you and consult with you over the phone. We remain committed to supporting all patients, team members and Healthcare Professionals throughout this time. We are ready to help you in centre and on the phone.

What are the benefits of Telehealth services for patients

Telehealth has a lot to offer patients:
  • Telehealth provides patients with the ability to contact their healthcare provider from their own home
  • Telehealth means that healthcare services are available without having to spend time in medical centre waiting rooms
  • Telehealth enables those who need treatment to seek care without the need to come to the medical centre

Which patients are eligible for GP telehealth services?

It is a legislative requirement that GPs and Other Medical Practitioners (OMPs) working in general practice can only perform a telehealth or telephone service where they have an established clinical relationship with the patient. There are limited exemptions to this requirement. An existing relationship means the medical practitioner performing the service:
  • Has provided a face-to-face service to the patient in the last 12 months (telehealth and telephone attendances prior to 20 July 2020 do not satisfy this requirement); or
  • Is located at a medical practice where the patient has had a face-to-face service arranged by that practice in the last 12 months (including services performed by another doctor located at the practice, or a service performed by another health professional located at the practice, such as a practice nurse or Aboriginal and Torres Strait Islander health worker); or
  • Is a participant in the Approved Medical Deputising Service program, and the Approved Medical Deputising Service provider employing the medical practitioner has a formal agreement with a medical practice that has provided at least one face-to-face service to the patient in the last 12 months.